Last updated 6 November 2026

Terms of sale

These terms apply when you buy a VenueReady pack or Annual Review. VenueReady is a trading name of Tom Burks, a sole trader ("we", "us"), of Cumberland House, 129 High Street, Billericay, Essex CM12 9AH. Contact: venuereadyltd@gmail.com.

1. Who we sell to

We sell to businesses and organisations, not to consumers. By ordering you confirm you are buying for your business or organisation.

2. What we provide

We prepare written documents for one venue, based on the answers you give in our questionnaire: public protection procedures, a Responsible Person record, a staff briefing sheet and a review log, plus the Staff Kit if you choose it. Documents are delivered by email as Word and PDF files. We do not visit your premises.

3. What we don't provide

We do not provide legal advice, security consultancy, physical security measures, site surveys or training delivery, and we do not notify the SIA on your behalf. We do not guarantee that you comply with the Terrorism (Protection of Premises) Act 2025 or any other law.

4. Your responsibilities

You must give accurate and complete answers. Our documents are only as good as the information you give us. Your venue's Responsible Person remains responsible for checking the documents fit the venue, putting them into practice, briefing staff, notifying the SIA and keeping everything up to date.

5. Prices and payment

Prices are as shown on our website when you order. VenueReady is not registered for VAT, so no VAT is added. Payment is taken by card through Stripe when you order. We start work once payment and a completed questionnaire are received.

6. Delivery

We aim to deliver within 3 working days of receiving payment and a completed questionnaire. If we need to check something with you, the clock pauses until you reply.

7. Corrections

If you spot a factual error or something that doesn't match your venue, tell us within 30 days of delivery and we'll correct it free of charge.

8. Cancellations and refunds

You can cancel for a full refund before we send your pack. Once your pack has been delivered we cannot offer a refund, but we will fix any errors under clause 7.

9. Annual Review

If you add Annual Review, we will contact you each year to check for changes and update your pack. It renews every 12 months until you cancel. You can cancel at any time by email before the renewal date.

10. Ownership and use

Once you have paid, you may use, copy and edit your documents for your own venue. You may not resell them or use them as templates for other venues or clients. Our templates and website content remain ours.

11. Our liability

Nothing in these terms limits liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit. Otherwise, we are not liable for indirect or consequential loss, loss of profit, or any penalty or loss caused by inaccurate information you gave us or by how the documents are put into practice, and our total liability to you is limited to the price you paid for the order concerned.

12. Data

We handle your information as described in our privacy policy.

13. Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.